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Greenville Business Magazine

Noted Global Customer Experience Specialist Transcom Establishing Operations in Greenville, S.C.

Dec 01, 2021 10:20AM ● By David Dykes

(Photo provided.) 

Transcom Worldwide AB, a global customer experience specialist providing customer care, sales, technical support, and credit management services through a network of contact centers and work-at-home agents, has selected Greenville County as its launch epicenter for a North American network to support global clients.

The company said it will create at least 450 jobs in the initiative.

Founded in 1995 in Sweden, Transcom has more than 30,000 employees at 69 centers and working from home across 26 countries worldwide, serving approximately 200 clients globally.

Transcom provides 1.5 million customer interactions daily in 33 languages and across numerous industry verticals.

Transcom executives said they selected Greenville from an initial list of 125 U.S. locations and selected Greenville as its preferred destination following multiple scouting visits and meetings with business leaders, elected officials and economic development partners.

“The push for a new location to grow from while expanding Transcom’s presence in the North American market was driven by significant growth in the U.S., and the opportunity to serve a growing cadre of clients doing business here,” said Donald Berryman, Transcom executive vice president and chief commercial officer for North America.

“We’re already serving many clients in North America, and we consider the North American market to be a center of future growth and opportunity," he said. 

“South Carolina and Greenville specifically have a talented pool of prospective employees, is an accessible and attractive area for clients to visit and features a welcoming business community and diverse economy. We look forward to growing our base and serving customers through our expansion into the Upstate.”

Transcom officials said they will use a hybrid model for the Greenville center, with employees both in-office and working from home. While some of the catalysts for that plan are related to the COVID pandemic, the model fits with the company’s remote client and customer service roles, the officials said.

“Transcom is a world-class company, and it speaks volumes that they decided to locate their first North American operation right here in South Carolina. This announcement serves as another testament to South Carolina’s strong business climate,” said S.C. Gov. Henry McMaster.

The company is locating in over 33,000 square feet at 650 Executive Center Drive in Greenville. The space is expandable to hold as many as 1,000 associates.

“By creating 450 new jobs in Greenville County, Transcom is making a commitment to the entire Upstate community that will make a real difference in the lives of South Carolinians, and we couldn’t be more grateful for that,” said Secretary of Commerce Harry M. Lightsey III.

The new Greenville operations are led by a soon-to-be-announced Transcom vice president of CSM client delivery who is a veteran of regional organizations with related expertise to Transcom’s capabilities.

Company officials said readySC will be assisting with recruitment and training.

Company officials said hiring has begun for technical customer support representative and team leader positions, and more information on all open positions can be obtained from career listings on Transcom’s website at