United Community Bank to Shift to Drive-thru and Appointment-Only Operations, Effective March 24Mar 23, 2020 05:52PM ● By David Dykes
In an effort to serve customers, protect employees and support local communities amid concerns over the spread of COVID-19, all United Community Bank branches will shift to a drive-thru and appointment-only service model, effective Tuesday, March 24, bank officials said.
In-branch services such as loan closings, access to safe deposit boxes and wire transfers will be available via a scheduled in-person appointment, and customers are encouraged to call their local branch to schedule a time during normal business hours, the officials said..
United encouraged customers to use available digital banking options that can be found on ucbi.com and using the United Mobile App.
"We are also taking steps to make accessing United even easier, including increasing mobile deposit limits for added convenience and temporarily removing the ATM transaction/balance inquiry fee charged by United for customers using a non-United or Publix Presto! ATM," the officials said in a statement.
United said it will continue to monitor developments and make operational decisions with guidance from local and federal officials.