Critique by job, compliment by person

Apr 03, 2017 04:25PM ● By Makayla Gay

Have you ever needed to deliver some correction to a team member, but been frustrated at their seeming inability to hear it? This can drain the momentum of any team. Our default wiring as humans is to attach more meaning to what we do than who we are. Consequentially, any negative comment about job performance is going to be met with resistance.